Privacy Policy

Privacy Policy – Not Just a VA

Effective Date: 15 July 2025

1. Introduction

This Privacy Policy explains how Not Just a VA (“we”, “our”, “us”) collects, uses, and protects your personal data. We are committed to handling your information responsibly and in compliance with the UK GDPR, EU GDPR, and other applicable data protection laws.

2. Who We Are

Not Just a VA is a freelance virtual assistant business supporting clients in the UK, EU, UAE, and internationally. We provide high-level administrative and operational support. Our services are not directed at children under 18 and we do not knowingly collect data from minors.

3. What Data We Collect

We may collect the following types of personal data:

  • Your name, email address, phone number

  • Business details (e.g. company name, role)

  • Payment and billing information (processed via secure third-party services)

  • Website usage data (e.g. IP address, browser type, cookies)

  • Any data you submit through forms, bookings, or messages

4. How We Collect Your Data

We collect your data in the following ways:

  • Directly from you (e.g. when you contact us, book a service, subscribe to a newsletter)

  • Automatically through cookies and website analytics

  • Through third-party services such as Google Workspace, Squarespace, Stripe, and Calendly

5. Why We Collect Your Data

We process your data in order to:

  • Provide and personalise our services

  • Respond to enquiries and communicate with you

  • Process bookings and payments

  • Meet legal or regulatory obligations

  • Improve the performance of our website and marketing

6. Legal Basis for Processing

We rely on the following legal bases to collect and process your personal data:

  • Consent – when you actively agree to our use of your data

  • Contract – to deliver the services you request

  • Legal obligation – for compliance and record-keeping

  • Legitimate interests – such as business operations and service improvement

7. How We Store Your Data

Your data is stored securely using trusted cloud-based platforms. We use reasonable security measures to protect against unauthorised access, loss, or misuse of your personal information.

8. Sharing Your Data

We do not sell your data. We may share it with:

  • Trusted service providers (e.g. payment processors, calendar tools)

  • Legal authorities, if required by law

All third parties are required to respect the confidentiality of your data and comply with data protection regulations.

9. Data Retention

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal, financial, or reporting requirements. You may request deletion at any time, unless we are legally required to retain it.

10. Your Rights

You have rights under UK and EU GDPR, including the right to:

  • Access and review the data we hold about you

  • Request corrections or updates

  • Request deletion (where legally permissible)

  • Withdraw consent

  • Object to or restrict certain types of processing

  • Lodge a complaint with a relevant supervisory authority (e.g. ICO)

11. Cookies and Analytics

We use cookies and analytics tools to monitor website performance and enhance user experience. You can adjust your browser settings to manage or block cookies at any time.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, please contact us at:
hello@notjustava.com

13. Updates to This Policy

We may revise this Privacy Policy occasionally. The most recent version will always be available on this page with the updated effective date.